Frequently Asked Questions

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Is this really the lightest electric wheelchair in Australia?

Yes – according to a lot of our clients who came to see us so far. ElfiGo Ultra‑Lite Carbon powered chair weighs only 11.7 kg without the battery, which is lighter than most other foldable electric wheelchairs that typically sit in the 14–25 kg+ range.

How much does it weigh with the battery?

ElfiGo Ultra‑Lite Carbon powered chair is 11.7 kg without the battery; each lithium battery is about 1.3 kg, so total weight with one battery is roughly 13 kg only. Others are typically 17-25kg with one battery.

Is the frame strong enough if it’s so light?

Yes, the carbon‑fibre frame is rust‑proof, lightweight and designed to be sturdy, with electric motors and components matched to typical adult weight limits for this class of chair. Our user weight capacity limit is 136kg.

Is it comfortable for long periods?

The seat and backrest are padded and designed for daily use, and the frame’s carbon‑fibre structure helps with vibration damping compared with many metal frames. Some clients also prefer to use their own existing cushions. Cushions are generally readily available from most shops and online.

What is the maximum user weight?

ElfiGo Ultra‑Lite Carbon is generally rated for a user weight similar to other compact motorised wheelchairs in its class; our maximum capacity is 136kg. Most of our clients weigh between 45-120kg.

How far can I travel on one charge? How long does it take to charge?

With a 24V 6 Ah battery you can travel up to around 10 km, and with a 24V 10 Ah battery up to around 15 km under typical conditions.
Typically 2-6 hours to charge depending on how much power it has left.

What is the top speed?

Top speed is about 6 km/h, similar to brisk walking pace.

Can I add a second battery?

Yes, the ElfiGo Ultra‑Lite Carbon 11.7kg powered chair supports two quick‑release lithium batteries onboard. It has two mounters for batteries so you can extend your range easily. See this video on how easy it is to mount and release the battery https://youtube.com/shorts/5dqPF_ZXL7E

Can the batteries be charged off the chair?

Yes, the batteries can be removed and charged off‑board, so you can leave the chair in the car and charge the battery inside. You can also charge the battery with the chair – whichever is more convenient for you. It is very versatile and flexible. BONUS: The chair can also charge your mobile phone while you are out and about.

Can it handle slopes and uneven surfaces?

The motors are rated 24V 150W x 2 with a specified max gradient of about 6 degrees, suitable for gentle slopes and typical indoor/outdoor use on even surfaces. It can also be used on 10 degrees surfaces if your Occupation Therapist allows you to do so.

How easy is it to fold and lift?

The Ultra‑Lite Carbon 11.7kg powered chair is designed to be easy to fold and unfold, and at only 11.7 kg without battery many carers and partners can lift it into a car boot without strain compared with heavier chairs.

Will it fit in my car boot?

Folded dimensions are approximately 85 cm x 26 cm x 72–73 cm, which fits in most standard car boots; many users report it works even in smaller cars when placed on its side.

Is it suitable for air travel?

The battery rating is below 300 Wh, which is typically accepted by most airlines for mobility aids, but you must always confirm with the airline in advance and bring the battery specifications (which is downloadable from ElfiGo product page).

Is it allowed in shopping centres and on footpaths?

It is a powered mobility device designed for pedestrian environments, and its top speed of about 6 km/h aligns with walking speed for use on footpaths and in public spaces. Do check with your doctor or occupation therapist for safety reasons.

Is it safe going down slopes or stopping quickly?

The chair is built with an electric braking system that can brake on slopes, and there are levers on the motors that allow free‑wheel/manual push when needed. The trick is to use and control the chair steadily as it is powerful enough to go on and stop on the standard accessibility ramps.

What happens if there is a fault or it needs repair?

As the authorised exclusive reseller in Australia (NSW & ACT), KoalaCare Mobility organises local support, spare parts and repair options. Both our trial site and service location is next to Carlingford Court shopping centre.

What is the warranty?

We have been designing wheelchairs for 17 years now. The warranty for this model is the same world-wide which is, 12 months on motors and electronics and 6 months on batteries. Much like Electric Vehicles, there is no needs for regular service and this model is very reliable.

Is it compliant and safe?

The Ultra‑Lite Carbon 11.7kg powered chair is sold internationally as a mobility aid and is designed to meet local safety and mobility requirements, with battery and charger safety markings in markets like Singapore; in Australia, ElfiGo Mobility ensures it meets TGA (Therapeutic Goods of Australia) approval and relevant local standards as a powered wheelchair.

Can I try it in person before buying?

Yes, many buyers also compare us with 10–20 different chairs in various shops (like Aidacare, Country Care and ILS Independent Living Specialist). When they come to trial the Ultra‑Lite Carbon 11.7kg, they feel the weight and folding themselves, which is often what convinces them.

Can I buy directly from Koala Care Mobility?

Yes, KoalaCare Mobility is the authorised exclusive reseller of the Ultra‑Lite Carbon 11.7kg powered chair in NSW and ACT Australia and can supply directly, with advice tailored to Australian conditions and regulations. We also have other model, like our 15.8kg T550 Foldable Mobility Scooter. Visit our website for more https://elfigo.au/

Do you help with NDIS / Aged Care / Home Care clients?

Many Australian mobility retailers support quotes and documentation for NDIS or other schemes, and KoalaCare Mobility can also assist with written quotes and product information needed for funding applications.

What makes this better than other carbon‑fibre chairs I’ve seen online?

Compared with many carbon‑fibre and aluminium power chairs, the Ultra‑Lite Carbon combines very low weight (11.7 kg without battery), compact folded size, airline‑friendly battery options and proven international use, which is why many “comparison shoppers” choose it after trying many models. We are told by many of our clients that we are the lightest model they can find in Australia online and offline.

Why is this model so popular with users who have tried in 4–6 shops or even 20+ models?

People who have test‑driven many chairs often report that the Ultra‑Lite Carbon feels noticeably lighter to lift, simpler to fold, and more refined in finish than heavier or bulkier designs, so they feel more confident about travelling and going out. Not only that, a lot of the time, it is the carers who also find this model easier and lighter to handle. To try it for yourself, just book an appointment with Steven by calling or texting 0412 243 450.

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